Terms and Conditions

Terms of booking and payment

Booking

Please send us a message to our contact email address with your personal name, phone number, email address, your desired home and booking period, and the number of adults, kids, and infants in your group. This will let us generate an appropriate price quote for you with the total reservation price and share our banking details with you.

Payment

In order to book a home and secure your dates in the calendar, a 30% non-refundable advance payment is required through bank transfer within 5 days of receiving the price quote. The remaining balance of 70% is due 42 days (6 weeks) before arrival. In case of reservations that are within 42 days before arrival the full amount is due within 24 hours to book your holiday and is subject to a written confirmation (email) from us that verifies your payments and stay. In case of missing payment deadlines, we may cancel a booking according to the "Reservation cancellation" section if applies.

When sending a payment, include your name, your desired home, and booking period in the bank transfer's note.

Damage deposit

A 500.00 EUR damage deposit is also due 42 days (6 weeks) before arrival that should be sent in a separate bank transfer to the banking details shared with you. This way it is easier for us to return your damage deposit in full if no damage occurs to the land, the property, or its contents.

When sending a payment, include your name, your desired home, and booking period in the bank transfer's note.

Reservation cancellation

A reservation might be cancelled by the guest or us. In case you would like to cancel a booking please let us know by sending an email to our contact email address with the following details: personal name of the person booking, phone number, email address, the booked home, the booking period, and your banking details from where you paid your reservation, so we can return the appropriate amount.

Due to expecting and preparing for a guest's reservation, a cancellation fee is charged in case the booking would be cancelled. The cancellation fee is based on the number of days before arrival when we receive the cancellation notification in email (in case of weekends, it is the next working day) and equates to the following:

• Notification received more than 42 days before arrival: 30% of the total reservation price (the non-refundable deposit)

• Notification received between 41-28 days before arrival: 50% of the total reservation price

• Notification received between 27-8 days before arrival: 70% of the total reservation price

• Notification received between 7-1 days before arrival: 80% of the total reservation price

• Notification received on the arrival day or guest does not show up (no show): 100% of the total reservation price

Check-in and check-out times

Arrival and check-in is after 16:00 (4 pm) in the afternoon. Later arrival is possible as the keys will be provided at the location provided in your confirmation email after paying the total reservation price.
Departure and check-out is until 10:00 (10 am) in the morning. Later check-out is not possible, as we need time to clean the home so other guests can enjoy the same quality and we need time to clean the houses until the next guests' arrival. Thank you for understanding this!

Number of people

Vacation homes in Croatia are licensed for a certain number of people, therefore only the listed number of persons can stay in the accommodation unit. Children, regardless of their age, are also included within this capacity.

Noise

Our houses are located in a nice, safe and quiet neighborhood. Despite this, we cannot guarantee that there will be no noise during a guest's stay, as we cannot control or affect things such as noise from neighbours, traffic, or construction sites. External constructions with heavy noise are not allowed during the high season, but we still cannot guarantee no noise.

Pets

Currently we don't host four-legged friends and pets, as we cannot offer the same standard for them for the time being. Therefore no pets are allowed in our houses.

Swimming pools

Pools are used at your own risk. Children can use the pool only with an adult present. It is strictly forbidden for pets to use the swimming pool.

Scheduled cleaning of the pools

In order to ensure a better experience in and around the pool, pools are scheduled to be cleaned once every week, most often on Saturdays. This might happen during your stay, and takes roughly 1-2 hours until the pool gets cleaned, during which the pool cannot be used — you can freely use the pool before and after the cleaning.
No involvement is needed from your part, so you can do other things while the pool is getting cleaned, and don't necessarily have to be at home at all if you have some programs to do.

Security cameras

In order to better protect guest's and our property the homes are equipped with exterior cameras that record footage.